We understand that a losing someone is extremely difficult. We also understand that at times , we are unable to make it to the funeral , and we are here to assist those who are unable to make it to the day. To make the process a little easier , we have put together a list of questions you might have about our process. 

How do I know it will work?

Funeralcast has been webcasting services since 2005 and our technical team also provides webcasting services to Australia’s leading banks and other corporates. We have extensive experience and knowledge but also understand that this has to work – there is no other opportunity. We pride ourselves in our track record of providing secure and stable services.

What happens if the internet goes down?

Should the internet connection go down, and unfortunately this is something completely out of our control, we will do everything we can to either get a copy of the recording from the chapel ( one is done most times) or record the service ourselves if we are out on site, and will load the service onto the web link asap post service. In this situation the service will not be shown live but we will upload it onto the the link, within 24 hours.

Where in the world can people watch from?

People can participate in the service from any where in the world with a working internet connection and web capable computer, iPad, tablet or smartphone.

How long do you keen a recording?

We keep the recording indefinitely.

How can I book?

Booking is very simple – just call us on +61 (0)2 8006 8894, or hit BOOK NOW

How do I know that someone won’t just find this on the internet?

Our service uses a private and secure platform. The links are not searchable on any search engine. Without the link you cannot access the Funeralcast. As an extra precaution we are able to password protect the page on request.

Can I get a copy of the service?

On a case by case basis Funeralcast will create a downloadable link of the service.

Can I share the webcast on Social Media Platforms?

The link and the video can be shared by the family organising the service as they would like

Can I integrate into Online Memorial pages?

Funeralcast can organise for a direct feed to be built into an on line memorial page of our choice – HeavenAddress, Etribute etc. You can also just paste the link of the webcast onto the online memorial page

Which Funeral Director can I get this through?

Funeralcast will work with all funeral directors, celebrants, religious officials or anyone involved with the organisation of the funeral service.

How much notice do I need to give to book a service?

Ideally we would like at least 24 hours notice to book a Funeralcast. That being said we have been able to organise a webcast with 15 minutes notice at some of the chapels we have equipment in. Please do not hesitate to call on +61 (0)2 8006 8894 to check if we can do it at the time you need.

What will people see during a Funeralcast?

Most Funeralcast’s have multiple camera angles. They include a wide angle providing the viewer with a good perspective of the venue, a close up shot of the lectern and a reverse angle showing the congregation attending the service. All of the switching between cameras is taken care of by experienced staff who manage the multi-media component of the service.

How do family and friends access the Funeralcast?

The unique link or URL that is sent out as a part of the confirmation email, can be forwarded to as many email addresses as you like. Clicking on the link will load the Funeralcast page in a web browser. The streaming usually begin 15minute prior to the service. This provides enough time to grab a cup of coffee and settle in to a comfortable place.

Will Funeralcast’s work on Mac and PC's?

Yes - A Funeralcast service can stream to a Mac or PC as well as iPhones iPads and most other smartphones. Even though there is no need to download any special software, its always a good idea to test the page prior to the day of the service. We will always have a test video playing so that you can be sure your system will be ready on the day.

Is it possible to view an archive of the Funeralcast later?

Yes - All Funeralcast services are recorded and ready for playback usually within 24 hours of the live Funeralcast. Our goal is to keep the services available for an indefinite period. We work closely with online memorial sites to integrate the video into other memorial pages.

Is there any restriction to international viewers?

There is no restriction or geo-blocking of any overseas visitors to the Funeralcast. Anyone with the link and an internet connection can view the service.

Who can help if we have viewing problems during the service?

Funeralcast has a team of support staff available to help between office hours of 9:00am and 5:30pm weekdays. Please send an email outlining your operating system (Windows XP, Windows 7), your browser (Firefox, Internet Explorer 7) and details about the problem you are experiencing.

Is there a limit to how many people can view the service?

No - Funeralcast is deployed on many web servers all over the world. During situations of high demand the service can easily scale to accommodate thousands of video streams from all over the world.

How fast should my Internet connection need to be?

Funeralcast’s are streaming video webcasts - which means you will need consistent broadband speed to avoid any complications. We recommend a minimum speed of at least 256kbps. We recommend an ADSL connection as 3G and 4G will soak up around 50Mb of data and are known to be inconsistent with their service delivery. A good guide would be to visit speedtest.net to test your internet connectivity speed.